Live access to a Mercyhealth medical professional via a camera-enabled tablet, smart phone or computer.
No. If you need emergency care, please call 911. Parent or other person authorized to make health care decisions must be present if the patient is a minor (i.e., under age 18).
You can participate in a Virtual Visit for a wide range of issues, including:
  • Seasonal allergies
  • Cold, cough, bronchitis and flu
  • Sinus and upper respiratory infections
  • Conjunctivitis/pink eye
  • Skin conditions
  • Lower back pain
  • Urinary tract infections
A Mercyhealth medical professional is available Monday-Friday, 8 am-5pm.
Most anyone is eligible to use Virtual Visit Now, but you must be located in Wisconsin and Illinois at the time of the visit.
The cost per visit is $49.
Yes, enrollment is required before using the service, and it’s free. Enrollment takes only a few minutes and it is recommended you enroll before treatment is needed.
Be prepared to pay for your Virtual Visit Now with a credit card at the time of the visit.
Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. Certain controlled medications may not be prescribed through Virtual Visit Now. Prescriptions will be sent to the pharmacy of your choice.
Mercyhealth Virtual Visit Now can be accessed from MercyhealthVirtualVisits.org, or you may download the free mobile app from your device’s mobile app store by searching for Mercyhealth Virtual Visit Now.
Yes, you will need a valid form of photo identification to use Mercyhealth Virtual Visit Now. Acceptable forms of identification include:
  • Driver’s License
  • Military Identification
  • Passport
  • State Issued Identification Card
As long as the device has internet access, a web camera and video capability, you may use a computer, tablet or smart phone. A mobile app is available for members using the iOS (iPhone, iPad or iPod Touch) or Android mobile platform.
Because children under the age of three may require special attention or expertise specific to pediatric care, they cannot receive care via Virtual Visit Now at this time.
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