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Wisconsin & Illinois

Pay Your Bill

Mercyhealth FREE online bill payment

Our free online payment service allows you to pay your bill by securely submitting payments to Mercyhealth. All you will need is your account number (shown as Guarantor ID), which can be found on your statement.

By using your credit or debit card, making a payment is now fast, easy, and convenient, and can be done 24 hours a day. We accept VISA, MasterCard, Discover, and American Express.

Pay your bill on MyChart

Mercyhealth MyChart users can review and pay their bills online by logging into their personal MyChart account.

CareCredit – Pay healthcare costs over time*

Mercyhealth is pleased to announce that we’ve partnered with CareCredit® to offer promotional financing options* with the CareCredit credit card to help you get the care you need, when you need it. 

Access CareCredit in Your MyChart account from the Billing Summary page, enter your CareCredit credit card information, and choose a financing promotion on purchases of $200 or more that best fits your budget.*

Learn More about CareCredit

*Subject to credit approval. See carecredit.com for details.

Not a MyChart user?

  • Click here to create a MyChart account.
  • If you prefer to create a one-time payment, you can also use our Guest Pay Services by clicking here.
  • Looking for other payment options? Other payment options can be found by clicking here.

After you complete your payment, please print a copy of the transaction for your records. Most payments are posted to accounts within 24 hours.

For more information

  • If you have questions about our online payment system, contact Mercyhealth’s Business Center at (888) 741-6891. Our office hours are Monday-Friday, 8 am-4:30 pm.
  • For information about our insurance and billing policies, or if you need financial assistance, click here.
  • For information on our Medicare provider-based billing policies, click here.

Looking for something else?

  • For more information about MercyCare Insurance, click here.
  • If you are attempting to make your MercyCare Insurance premium payment, please click here.

Your rights and protections against surprise medical bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance biling. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same ser-vice and might not count toward your plan’s deductible or annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpect-edly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

You’re protected from balance billing for:

Emergency services

If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Under Illinois state law, if your health plan provides coverage for emergency services and you receive emergency services from an out-of-network provider or facility in Illinois, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balanced billed for these emergency services and your health plan must cover these services without requiring you to get approval in advance (prior authorization).

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.

Similarly, under Illinois state law, if you receive services from an out-of-network provider at an in-network hospital or ambulatory surgical center in Illinois and an in-network provider is not available, the most the out-of-network provider may bill you is your plan’s in-network cost sharing amount. These providers can’t balance bill you. This applies to radiology, anesthesiology, pathology, emergency physician, or neonatology services.

When balance billing isn’t allowed, you also have these protections:

• You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.

• Generally, your health plan must:

  • Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).
  • Cover emergency services by out-of-network providers.
  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
  • Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.

If you think you’ve been wrongly billed, the federal phone number for information and complaints is: 1-800-985-3059. Visit www.cms.gov/nosurprises/consumers for more information about your rights under federal law.

Wisconsin patients may also contact the Wisconsin Office of the Commissioner of Insurance at 1-800-236-8517. Illinois patients may also contact the Illinois Attorney General Health Care Bureau at: https://www.illinoisattorneygeneral.gov/consumers/healthcare.html or call their Health Care Hotline at 1-877-305-5145 (TTY 1-800-964-3013).