(888) 39-MERCY
Wisconsin & Illinois

Pain Management: FAQ’s

About insurance

What does my insurance cover in terms of pain treatment?

Most insurance companies will cover the interventions performed at Mercyhealth Pain Centers. However, you may need a prior authorization. It is always best to call your insurance company to ask if it covers your treatment, if a prior authorization is required, and if you have a co-pay.

How do I get prior authorization?

The doctor will evaluate you and determine your treatment plan. Your treatment plan will be submitted to your insurance company for approval.

Will I have a co-pay?

Yes. Pain management is a specialty practice, so any co-pays that would apply to a specialist would apply here. Procedures done here are considered outpatient surgeries.

What if this is a result of a worker’s compensation injury?

You will need to give us all your worker’s compensation information so we can verify your claim. Our billing office will invoice your worker’s compensation company for you.

Do I need a referral?

Yes. Your primary care provider can refer you to the pain center.

About your treatment

How long will my appointment take?

Please allow at least two hours for your appointment so we can thoroughly review your health and medical concerns with you, and create an individualized treatment plan for you.

What are the doctors’ and staff members’ qualifications?

Our doctors are board-certified in pain management. Our staff includes advanced cardiac life support (ACLS)-certified nurses as well as physician assistants and nurse practitioners with a special interest in pain management.

Will the treatments take away my pain completely so I can get back to my level of physical activity?

While we may not be able to take your pain away completely, our goal is to help you keep your pain at a manageable level. We ask that you have reasonable expectations and be a willing participant in your pain management program. This includes taking responsibility for keeping your scheduled appointments and following all recommendations our providers give you.

Why can’t I have the pain medicines I used to have?

Our doctors develop a treatment plan that is best for you. Your plan may or may not include the pain medicines you used to take.

About dealing with pain

How can the Mercyhealth Pain Center help relieve my pain?

Our goal is to help reduce your suffering from pain and the affect it has on your quality of life. We work with you as a team throughout your treatment and recovery process.

  • You should expect ups and downs.
  • Your pain intensity will rarely be exactly the same over time.
  • You must have a back-up plan for when your pain flares up.
  • What you do about your pain can be as good for you as anything that is done to you.
  • You will play an important role in managing your pain by adhering to your treatment plan and incorporating healthy lifestyle changes.

Pain Management main page.