Coronavirus (COVID-19)

What to expect when visiting a Mercyhealth location Mercyhealth has resumed in-person patient visits. At this time, you can schedule an appointment to meet with your physician at the clinic, or if... continue reading

Online Urgent Care

COVID-19 changed the world overnight. Telemedicine or virtual healthcare went from backstage to front and center with it. We were met with the challenge of continuing to receive healthcare when we needed it most without risking exposure to one of the greatest unknowns of this era; virtual healthcare was the solution.

With its passion for making lives better, Mercyhealth has now paired web-based technology with the convenience of an urgent care visit. Our new online service, called Mercyhealth Virtual Visit Now, is accessible from your phone, computer or tablet that has internet access, a web camera and video capabilities.

No need to leave the house or work—Mercyhealth Virtual Visit Now gives you live access to Mercyhealth medical professionals for minor health concerns like seasonal allergies, cold/flu, cough/bronchitis, sinus and upper respiratory infections, pink eye, skin conditions, lower back pain and urinary tract infections. No health insurance is required; each visit is $49.

Dr. Suhail Shaikh, board certified family medicine doctor at Mercyhealth South in Janesville, says, “Virtual Visit Now gives me the opportunity to see patients where they are. It reminds me of the days when doctors used to make house calls. Virtual Visit Now brings health care to you, where and when you need it. Instead of sitting in a waiting room with a group of other sick people, our patients can now wait in the comfort of their own homes, at their desks at work, or wherever they may be.”

Enrollment is required to use this service, and it is free to enroll at You will need a credit card and valid photo identification. You can download the Mercyhealth Virtual Visit Now app at the Apple Store or Google Play.

A parent or other person authorized to make health care decisions must be present if the patient is under age 18. Children under the age of three may require expertise specific to pediatric care and are not eligible to receive consultations or use virtual services.

Mercyhealth Virtual Visit Now is intended for minor health concerns only. If you need emergency care, please call 911.

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