Mission & Vision

Mission Statement

The mission of Mercy Health System is to provide exceptional health care services resulting in healing in the broadest sense.

 

 

Vision – 2020

Quality – Excellence in Patient Care

  • Demonstrate excellence in patient care and clinical outcomes using evidence-based medicine, best practices and industry benchmarks to support a culture of continuous improvement
  • Promote a culture of patient safety
  • Foster an effective Corporate Compliance program
  • Provide information systems and technology to optimize system processes to support excellence in health care

Service – Exceptional Patient and Customer Service

  • Provide exceptional patient service using customer satisfaction best practices and benchmarks to ensure patient-focused care
  • Continually improve integrated programs and services based on patient need
  • Provide educational programs and health initiatives to improve community health
  • Improve community good with special concern for those most in need

Partnering – Best Place to Work

  • Cultivate high partner engagement and satisfaction by being a best place to work
  • Recruit and retain board-certified physicians and other qualified partners
  • Promote a safe and healthy work environment
  • Encourage a culture of learning and continuous improvement

Cost – Long-Term Financial Success

  • Continue growth initiatives and integration strategies
  • Emphasize cost containment through efficient operations
  • Promote accountable care strategies to meet the changing needs of patients and purchasers of healthcare services
  • Enhance access to capital and achieve long-term financial success