Historically, patient engagement has involved the relationship between patients and physicians in making care decisions and how to improve patient efforts to manage their own care.
“Healthcare organizations use different tools and methods to get patient feedback,” he says. “Recently, assessments of quality of care from the patient perspective have shifted from patient satisfaction to patient experience. Such engagement leads to improved quality of life and accountability of health services.”
In order to get patients involved more, many physicians and other providers are relying on communication through their websites and being more active on social media platforms such as Google, Facebook, Twitter and Instagram.
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