Coronavirus (COVID-19)

What to expect when visiting a Mercyhealth location Mercyhealth is beginning to resume in-person patient visits. At this time, you can schedule an appointment to meet with your physician at the... continue reading

Frequently Asked Questions

(Updated May 5, 2020)

Mercyhealth Clinic Safety

We are now opening up our schedules for clinic visits and elective surgeries and we are taking the appropriate steps to help keep our patients safe. Providing safe treatment and care for all our patients is always our top priority. Patient safety and care has driven many operational changes at Mercyhealth in the last two months to address the COVID-19 situation. We have worked very hard to keep our hospitals and clinics safe places to seek care. For our patient and employee’s safety, we are taking temperatures when entering our facilities, and all patient, visitors and staff members are required to wear masks. We are also disinfecting surfaces in our waiting rooms, patient rooms and all other common areas.
We are now beginning to see patients for routine visits in all our clinics and we also have telemedicine visits available. Your provider can determine what type of visit is best for you.
We are monitoring all patients and employees for COVID-19 symptoms before entering our clinics, you can safely come to the clinic to have a lab draw or drop off specimens, as needed. Most locations offer scheduled lab appointments, so please call your clinic to schedule a lab draw.
  • Extra cleaning and disinfecting of waiting rooms, exam rooms, nurse stations and all common surface areas.
  • Practicing social distancing: Spaced out chairs in waiting rooms and flooring cues at most of our locations
  • All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask.)
  • Monitoring of temperatures of all patients when they enter
  • Visitor restrictions have been implemented in all facilities
Hospitals: Visitors are not allowed at this time. Exceptions upon arrival may include:
  • Pediatric patients–two visitors at a time upon approval
  • Women in labor–one visitor at a time upon approval
  • Adult patients undergoing surgery/procedure–one visitor at a time upon approval
  • Patients who require assistance with medical decision making
  • End-of-life situations
  • No visitors under age 18
To ensure compliance with this new policy, only main entrances will be accessible to patients and approved visitors. Entrances are staffed and monitored by Visitor Representatives to ensure compliance. Individuals who meet the entrance criteria will be provided a badge and instructions. We understand that communicating with loved ones is an important part of healing so we are encouraging and helping patients communicate electronically or by phone with loved ones and friends. Video chat, voice and texting options are great alternatives and help patients and loved one feel connected.   

Clinics: Visitors are not allowed at this time (unless the patient requires assistance with medical decision making or mobility (please discuss with your provider).
Mercyhealth is following the CDC guidelines and will be asking patients the following questions when you arrive:
  • Have you or anyone you have been in contact with experienced a fever, cough or difficulty breathing in the last 14 days?
  • Have you recently traveled outside of the state?
  • Have you or anyone you’ve been in contact with, been advised to be quarantined?
  • If you answered “yes” to these screening questions, your provider will advise you on the next steps in their plan of care.
Call your clinic/provider Call the Mercyhealth COVID-19 Hotline (833) 648-0057 Visit mercyhealthvirtualvisits.org or download the app.
All Mercyhealth hospitals and clinics are screening at the entrance to minimize the chance of anyone with COVID-19 symptoms from possibly spreading the virus. Patients, visitors and staff are required to wear face coverings in our facilities. We have signage and tape markings in the clinics to ensure proper social distancing. Visitor restrictions help limit the number of people in our facilities, which supports social distancing and limits opportunities for spread of the virus. And we have managed our supply of personal protective equipment to ensure that patients and their providers have everything they need to be safe.

Mercyhealth Hospital Safety

  • Extra cleaning and disinfecting of waiting rooms, exam rooms, nurse stations and all common surface areas.
  • Practicing social distancing: Spaced out chairs in waiting rooms and flooring cues at most of our locations
  • All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask.
  • Monitoring of temperatures of all patients when they enter
  • Visitor restrictions have been implemented in all facilities
Hospitals: Visitors are not allowed at this time. Exceptions upon arrival may include:
  • Pediatric patients–two visitors at a time upon approval
  • Women in labor–one visitor at a time upon approval
  • Adult patients undergoing surgery/procedure–one visitor at a time upon approval
  • Patients who require assistance with medical decision making
  • End-of-life situations
  • No visitors under age 18
To ensure compliance with this new policy, only main entrances will be accessible to patients and approved visitors. Entrances are staffed and monitored by Visitor Representatives to ensure compliance. Individuals who meet the entrance criteria will be provided a badge and instructions. We understand that communicating with loved ones is an important part of healing so we are encouraging and helping patients communicate electronically or by phone with loved ones and friends. Video chat, voice and texting options are great alternatives and help patients and loved one feel connected.  
 
Clinics: Visitors are not allowed at this time (unless the patient requires assistance with medical decision making or mobility (please discuss with your provider).
Mercyhealth is following the CDC guidelines and will be asking patients the following questions when you arrive:
  • Have you or anyone you have been in contact with experienced a fever, cough or difficulty breathing in the last 14 days?
  • Have you recently traveled outside of the state?
  • Have you or anyone you’ve been in contact with, been advised to be quarantined?
  • If you answered “yes” to these screening questions, your provider will advise you on the next steps in their plan of care.
All Mercyhealth hospitals and clinics are screening at the entrance to minimize the chance of anyone with COVID-19 symptoms from possibly spreading the virus. Patients, visitors and staff are required to wear face coverings in our facilities. We have signage and tape markings in the clinics to ensure proper social distancing. Visitor restrictions help limit the number of people in our facilities, which supports social distancing and limits opportunities for spread of the virus. And we have managed our supply of personal protective equipment to ensure that patients and their providers have everything they need to be safe.

Performing surgeries and procedures safely

Patient safety is our top priority. Prior to surgery, each patient will be tested for COVID-19 as a pre-surgery check.  For details regarding the process, please consult your physician.
Like all healthcare systems, Mercyhealth had to quickly prepare for a surge of COVID-19 patients. This meant deferring many non-urgent surgeries and non-essential procedures to free up space to accommodate a surge. Thanks in large part to our community’s embrace of social distancing and frequent hand washing, we have not seen the inpatient surge for which we prepared. This means we can safety begin treating more patients, especially in cases where continued delay could impact quality of life or increase the risk of medical complication.
During the first several weeks of the COVID-19 pandemic, Mercyhealth was performing surgeries and procedures only for patients who could have been at immediate risk for harm. As the possibility of a COVID-19 patient surge has diminished, we are now looking at patients from the next tier of urgency, carefully weighing the risk of further delay against the benefit that can be achieved by going ahead with more surgeries and procedures. Our experts in infection prevention and control are involved in this decision-making process on a daily basis. Patients concerned about coming to the hospital or clinic should know that Mercyhealth is treating COVID-19 patients in isolation to reduce risk for our other patients.
With any planned surgery or procedure, you and your provider must weigh the risk of delay against the benefit that can be obtained by moving forward with your surgery or procedure. Some patients would be putting themselves at great risk to continue waiting. Moreover, it is likely that COVID-19 will be with us, at least in some form, for months to come. Mercyhealth has expertise in caring for patients with complex health conditions, as well as in infection prevention and control. Your surgeon or physician’s team is working hard to assess whether your surgery or procedure can be safely performed or should postponed further. We also encourage you to ask your surgeon or physician directly if further postponement is a safe option for you.

Plasma

Patients who have fully recovered from COVID-19 may have antibodies in their plasma that can help others fight the disease and support research efforts.

Convalescent plasma is the liquid part of blood collected from patients who have recovered from an infection. Antibodies are special proteins in the plasma that have the potential to be used to fight the infection.
  • You are in general good health and weigh at least 110 lbs
  • You have proof of a positive nasal swab for COVID-19
  • You are fully recovered and 14 days out from your last symptoms
If you meet all the criteria above and are willing to help, please call the Rock River Valley Blood Center at (815) 965-8751 or visit rrvbc.org.
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