Coronavirus (COVID-19)

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Frequently Asked Questions

Mercyhealth Clinic Safety

  • Extra cleaning and disinfecting of waiting rooms, exam rooms, nurse stations and all common surface areas.
  • Practicing social distancing: Spaced out chairs in waiting rooms and flooring cues at most of our locations
  • All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask.)
  • Monitoring of temperatures of all patients when they enter
  • Visitor restrictions have been implemented in all facilities
Click here to see the current visitor restrictions.
Mercyhealth is following the CDC guidelines and will be asking patients the following questions when you arrive:
  • Have you or anyone you have been in contact with experienced a fever, cough or difficulty breathing in the last 14 days?
  • Have you recently traveled outside of the state?
  • Have you or anyone you’ve been in contact with, been advised to be quarantined?
  • If you answered “yes” to these screening questions, your provider will advise you on the next steps in their plan of care.
Call your Mercyhealth clinic/provider. OR Visit mercyhealthvirtualvisits.org or download the app.
All Mercyhealth hospitals and clinics are screening at the entrance to minimize the chance of anyone with COVID-19 symptoms from possibly spreading the virus. Patients, visitors and staff are required to wear face coverings in our facilities. We have signage and tape markings in the clinics to ensure proper social distancing. Visitor restrictions help limit the number of people in our facilities, which supports social distancing and limits opportunities for spread of the virus. And we have managed our supply of personal protective equipment to ensure that patients and their providers have everything they need to be safe.

Mercyhealth Hospital Safety

  • Extra cleaning and disinfecting of waiting rooms, exam rooms, nurse stations and all common surface areas.
  • Practicing social distancing: Spaced out chairs in waiting rooms and flooring cues at most of our locations
  • All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask.
  • Monitoring of temperatures of all patients when they enter
  • Visitor restrictions have been implemented in all facilities
Click here for the latest visitor restrictions.
Mercyhealth is following the CDC guidelines and will be asking patients the following questions when you arrive:
  • Have you or anyone you have been in contact with experienced a fever, cough or difficulty breathing in the last 14 days?
  • Have you recently traveled outside of the state?
  • Have you or anyone you’ve been in contact with, been advised to be quarantined?
  • If you answered “yes” to these screening questions, your provider will advise you on the next steps in their plan of care.
All Mercyhealth hospitals and clinics are screening at the entrance to minimize the chance of anyone with COVID-19 symptoms from possibly spreading the virus. Patients, visitors and staff are required to wear face coverings in our facilities. We have signage and tape markings in the clinics to ensure proper social distancing. Visitor restrictions help limit the number of people in our facilities, which supports social distancing and limits opportunities for spread of the virus. And we have managed our supply of personal protective equipment to ensure that patients and their providers have everything they need to be safe.

Performing surgeries and procedures safely

Patient safety is our top priority. Prior to surgery, each patient will be tested for COVID-19 as a pre-surgery check.  For details regarding the process, please consult your physician.
Like all healthcare systems, Mercyhealth had to quickly prepare for a surge of COVID-19 patients. This meant deferring many non-urgent surgeries and non-essential procedures to free up space to accommodate a surge. Thanks in large part to our community’s embrace of social distancing and frequent hand washing, we have not seen the inpatient surge for which we prepared. This means we can safety begin treating more patients, especially in cases where continued delay could impact quality of life or increase the risk of medical complication.
During the first several weeks of the COVID-19 pandemic, Mercyhealth was performing surgeries and procedures only for patients who could have been at immediate risk for harm. As the possibility of a COVID-19 patient surge has diminished, we are now looking at patients from the next tier of urgency, carefully weighing the risk of further delay against the benefit that can be achieved by going ahead with more surgeries and procedures. Our experts in infection prevention and control are involved in this decision-making process on a daily basis. Patients concerned about coming to the hospital or clinic should know that Mercyhealth is treating COVID-19 patients in isolation to reduce risk for our other patients.
With any planned surgery or procedure, you and your provider must weigh the risk of delay against the benefit that can be obtained by moving forward with your surgery or procedure. Some patients would be putting themselves at great risk to continue waiting. Moreover, it is likely that COVID-19 will be with us, at least in some form, for months to come. Mercyhealth has expertise in caring for patients with complex health conditions, as well as in infection prevention and control. Your surgeon or physician’s team is working hard to assess whether your surgery or procedure can be safely performed or should postponed further. We also encourage you to ask your surgeon or physician directly if further postponement is a safe option for you.

Plasma

Patients who have fully recovered from COVID-19 may have antibodies in their plasma that can help others fight the disease and support research efforts.

Convalescent plasma is the liquid part of blood collected from patients who have recovered from an infection. Antibodies are special proteins in the plasma that have the potential to be used to fight the infection.
  • You are in general good health and weigh at least 110 lbs
  • You have proof of a positive nasal swab for COVID-19
  • You are fully recovered and 14 days out from your last symptoms
If you meet all the criteria above and are willing to help, please call the Rock River Valley Blood Center at (815) 965-8751 or visit rrvbc.org.
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