(888) 39-MERCY
Wisconsin & Illinois


COVID-19 Vaccines  |   Visitor Policy  |  What to expect when visiting Mercyhealth
CDC FAQ  | Antibody Testing Information  |  COVID-19 Lab Testing  |  Telehealth
MercyCare member information  |  Cancellations  |  Latest News

What to expect when visiting a Mercyhealth location

At this time, you can schedule an appointment to meet with your doctor at the clinic, or if you prefer, you can consult with your doctor through a telehealth video visit. Learn more about telehealth visits below.

The health and safety of our patients is our top priority. Extensive safety precautions are in place.

  • Mask-wearing by all staff, patients and visitors is required.
  • You will be asked the following screening questions upon your arrival:
    • Have you had a fever over 100.0 degrees or any COVID-19 symptoms in the last 10 days?
    • Are you waiting for COVID-19 test results, or have you been diagnosed with COVID-19 in the last 10 days?
    • Have you been in close contact with anyone diagnosed with COVID-19 in the last 14 days?
  • Extra cleaning and disinfecting protocols in waiting rooms, exam rooms and nurse stations have been implemented.
  • Visitor restrictions have been implemented at all facilities

When to visit an urgent care versus the emergency department
Mercyhealth is experiencing unprecedented patient volumes in our emergency departments and hospitals largely due to the spike in COVID-19 cases.

While you should never delay getting care for a medical emergency, patients should first try to contact their primary care provider or visit an urgent care for non-emergency needs. If you need to call an ambulance or visit the emergency department, expect to encounter extended wait times.

If you are in need of COVID-19 tests for travel or non-emergent symptoms, please contact your primary care physician’s office or pharmacy to schedule an appointment.

Know Where to Seek Care Infographic

COVID-19 lab testing

For those experiencing COVID-19 symptoms, we continue to urge patients to call their doctor or clinic to determine the need for testing. Anyone wanting a test at Mercyhealth needs a doctor’s order. As always, if you or a loved one are having difficulty breathing or experiencing symptoms of a heart attack, stroke or other serious medical event, call 911.

Mercyhealth is not a free testing site. However, patients should not have any out-of-pocket costs for testing if they have insurance, Medicare or Medicaid. Lab results take 24-48 hours.

For more information about community testing sites near you, click link below:

Mercyhealth telehealth visits

Your doctor. Online. At home. Mercyhealth offers telehealth video visits that allows patients to connect with board certified primary and specialty care doctors using a computer, smartphone or tablet. From a follow-up doctor visit, to counseling and medication refills, to common health concerns, Mercyhealth is here for you from the comfort of your home. Contact your provider to find out if a telehealth visit is right for you.

Latest news

Get the most up-to-date information on COVID-19 from:

Contact Mercyhealth