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Contact Us

We value your opinion and are committed to exceeding your expectations. If you have any concerns or feedback, please contact us at one of the following:

General information

Please call us at (888) 39-MERCY (888-396-3729).

Javon Bea Hospital–Rockton
Phone: (815) 971-5000

Javon Bea Hospital–Riverside
Phone: (815) 971-7000

MercyCare Insurance

MercyCare Insurance established a general email account for our members to ask general questions. Email at any time. Please ensure that you include your first name and the department you wish to contact so that your email can be forwarded in a timely manner.

Mercyhealth Customer Service Business Office

Whether you have MercyCare insurance or any other insurance plan, our business office can help you with your physician, hospital and clinic billing questions. We can also help you with payment arrangements.

Rock, Walworth and McHenry counties: Call (608) 741-6891 or toll-free (888) 741-6891, Monday-Friday, 8 am-4:30 pm.

Winnebago, Boone and Ogle counties: Call (815) 971-4170 for patient financial services

Mercyhealth Customer Relations Office

Customer satisfaction is our priority, and your needs come first at Mercyhealth. You are always encouraged to address your service or treatment concerns with the manager of the clinic you visit or by calling Customer Relations:

Rock, Walworth and McHenry counties: Call (877) 416-3729 Monday – Friday, 8 am – 5 pm.

Winnebago, Boone and Ogle counties: Call (815) 971-2366.

Did you receive exceptional service? Nominate A Mercyhealth Partner.

Mercyhealth Media Relations Office

Mercyhealth has a variety of physicians and medical experts who can discuss a wide range of topics with the news media 24/7. Members of the news media may contact Marketing and Public Relations between the hours of 8 am and 4:30 pm. For media inquiries outside of normal business hours or on weekends, call the hospital switchboards and ask for the public relations representative on call. To visit the Mercyhealth Media Room, click here.

Send us a message

Thank you for your feedback, questions, and requests. The more information you can provide, the better we can serve you.

Please note we cannot give you medical or drug advice via email. If you think you may have a medical emergency, call your doctor or 911 immediately. Always seek the advice of a qualified health care provider with any questions you may have regarding a medical condition.

Due to privacy concerns, please do not include the following on the form below:

  • Questions about specific medical conditions or your individual health
  • Questions or messages you wish relayed to your care provider
  • Appointment requests or cancellations
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