Contact Us

We value your opinion and are committed to exceeding your expectations. If you have any concerns or feedback, please contact us at one of the following:

General Information

Please call us at (888) 39-MERCY (888-396-3729).

MercyCare Insurance

MercyCare Insurance established a general email account for our members to ask general questions. Feel free to email at any time. Please ensure that you include your first name and the department you wish to contact so that your email can be forwarded in a timely manner.

Mercy Health System Customer Service Business Office

Whether you have MercyCare insurance or any other insurance plan, our business office can assist you with your physician, hospital and clinic billing questions. We can also assist you with payment arrangements. Please call us at (608) 741-6891 or toll-free (888) 741-6891 between 8 am and 4:30 pm Monday through Friday.

Mercy Health System Customer Relations Office

Customer satisfaction is our priority, and your needs come first at Mercy. You are always encouraged to address your service or treatment concerns with the manager of the clinic you visit or by calling our customer relations office at (877) 416-3729 between 8 am and 5 pm Monday through Friday.

Did you receive exceptional service? Nominate A Mercy Partner.

Send Us a Message

Please do not send confidential information through this form because it is not encrypted, and it may be possible for others to view it.

This form is for general correspondence only. If you have information of a sensitive nature or wish to contact your physician, we recommend you contact us by phone.