Coronavirus (COVID-19)

What to expect when visiting a Mercyhealth location

Mercyhealth has resumed in-person patient visits. At this time, you can schedule an appointment to meet with your physician at the clinic, or if you prefer, you can still consult with your doctor through telemedicine.

Mercyhealth has resumed elective procedures. We are proceeding with careful thought and preparation so that these services can be safely performed using appropriate protocols and precautions.

We want you to know that the health and safety of our patients is our top priority. We have implemented extra safety precautions including:

Extra cleaning and disinfecting of waiting rooms, exam rooms and nurse stations
Practicing social distancing:
- Spaced out chairs in waiting rooms
- Flooring cues at most of our locations
All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask)
Monitoring of temperatures of all patients when they enter
Visitor restrictions have been implemented in all facilities

Mercyhealth FAQs

Mercyhealth Visitor Guidelines

Mercyhealth is easing visitor guidelines as its hospitals have resumed elective and non-urgent cases and services at its facilities. Mercyhealth remains committed to supporting family presence and participation of those who are essential to the care of the patient while continuing to minimize avoidable exposure to COVID-19 whenever possible.

Hospital guidelines:

Adult patients: One designated visitor per day, upon approval.
Pediatric patients (inpatient): Two designated visitors upon approval.
Women in labor: One designated visitor, upon approval.
Adult patients undergoing surgery/procedure: One designated visitor, upon approval.
Emergency Room: One designated visitor, upon approval.
Exceptions may be made during special circumstances, including end of life.

Mercyhealth returns to its visiting hour schedule, now 7am to 7 pm, 7 days per week.

Clinic guidelines:

Visitors are limited to those necessary for care decisions.

All visitors must:

Screen negative for fever and be asymptomatic of flu-like and other respiratory-related symptoms.
Wear a mask and practice social distancing

Visitor restrictions (zero-visitor policy) remain in place for any patient who is being treated for COVID-19 or under investigation for COVID. Modifications will be made in collaboration with the clinical team for special circumstances. As circumstances change, Mercyhealth will continue to modify guidelines. To help protect the health and safety of our patients, visitors, and care providers, it is important that everyone follow hospital rules and regulations and comply with specific requests from the care team and staff.

Antibody Testing Information

COVID-19 Lab Testing

For those experiencing COVID-19 symptoms, we continue to urge patients to call their physician or clinic to determine the need for testing. We have easy ways for Mercyhealth patients to speak with their provider including Mercyhealth’s Virtual Visit program (https://mercyhealthsystem.org/service/virtual-visit-now/) or call the provider for an initial phone screening. Anyone wanting a test at Mercyhealth, needs a physician order. As always, if anyone is having difficulty breathing or experiencing symptoms of a heart attack, stroke or other serious medical event, we want them to call 911.

Mercyhealth is not a free testing site. However, patients should not have any out-of-pocket costs for testing if they have insurance, Medicare or Medicaid and we work with them if they are without insurance. Lab results take 24-48 hours for results.

For more information about community testing sites near you, go to:

Wisconsin: https://www.dhs.wisconsin.gov/covid-19/community-testing.htm

Illinois: https://dph.illinois.gov/testing

Mercyhealth Cancellations

For the safety of our patients and communities, all Mercyhealth events, classes and support groups have been cancelled until further notice. We will continue to keep this list updated. Some of these events will become online or video based events. Please check our Cancellations Page for more information on those dates and times.

Mercyhealth Virtual Visit Now

“Lets you stay out of the waiting room and in the comfort of your home or office.”

Most patients with COVID-19 symptoms are at low risk for having the virus. If you have concerns, Mercyhealth Virtual Visit Now is a safe, convenient way to get expert medical advice from the comfort of your home. With Virtual Visit Now, you help reduce the risk of spreading germs to patients and staff at the urgent care clinic. Mercyhealth cannot diagnose COVID-19 through Virtual Visit Now, but your remote care provider can screen you, answer your questions, and recommend what you should do next.

Explore Mercyhealth’s Virtual Visit Now – 24/7 Online Urgent Care

Mercyhealth Telemedicine visit

Your physician. Online. At home.

Mercyhealth understands that patients must be seen during this time of great uncertainty. Our new, convenient service, Mercyhealth teleMedicine, allows patients to connect with board certified primary and specialty care physicians* for secure, live, on demand video visits using a computer, smartphone or tablet.

From a follow-up physician visit, to counseling and medication refills, to common health concerns–Mercyhealth teleMedicine is here for you from the comfort of your home. Our teleMedicine option is available now if deemed appropriate by your provider. Contact your provider to find out if your visit qualifies.

To make an appointment with your Mercyhealth physician, visit mercyhealthsystem.org/telemedicine.

Latest News

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Mercyhealth Line: (888) 39 MERCY

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