What to expect when visiting a Mercyhealth location
Mercyhealth has resumed in-person patient visits. At this time, you can schedule an appointment to meet with your physician at the clinic, or if you prefer, you can still consult with your doctor through telemedicine.
Mercyhealth has resumed elective procedures. We are proceeding with careful thought and preparation so that these services can be safely performed using appropriate protocols and precautions.
We want you to know that the health and safety of our patients is our top priority. We have implemented extra safety precautions including:
- Extra cleaning and disinfecting of waiting rooms, exam rooms and nurse stations
- Practicing social distancing:
- Spaced out chairs in waiting rooms
- Flooring cues at most of our locations
- All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask)
- Monitoring of temperatures of all patients when they enter
- Visitor restrictions have been implemented in all facilities
COVID-19 Lab Testing
For those experiencing COVID-19 symptoms, we continue to urge patients to call their physician or clinic to determine the need for testing. We have easy ways for Mercyhealth patients to speak with their provider including Mercyhealth’s Virtual Visit program (https://mercyhealthsystem.org/service/virtual-visit-now/) or call the provider for an initial phone screening. Anyone wanting a test at Mercyhealth, needs a physician order. As always, if anyone is having difficulty breathing or experiencing symptoms of a heart attack, stroke or other serious medical event, we want them to call 911.
Mercyhealth is not a free testing site. However, patients should not have any out-of-pocket costs for testing if they have insurance, Medicare or Medicaid and we work with them if they are without insurance. Lab results take 24-48 hours for results.
For more information about community testing sites near you, go to:
For the safety of our patients and communities, all Mercyhealth events, classes and support groups have been cancelled until further notice. We will continue to keep this list updated. Some of these events will become online or video based events. Please check our Cancellations Page for more information on those dates and times.
Mercyhealth Virtual Visit Now
“Lets you stay out of the waiting room and in the comfort of your home or office.”
Most patients with COVID-19 symptoms are at low risk for having the virus. If you have concerns, Mercyhealth Virtual Visit Now is a safe, convenient way to get expert medical advice from the comfort of your home. With Virtual Visit Now, you help reduce the risk of spreading germs to patients and staff at the urgent care clinic. Mercyhealth cannot diagnose COVID-19 through Virtual Visit Now, but your remote care provider can screen you, answer your questions, and recommend what you should do next.
Explore Mercyhealth’s Virtual Visit Now – 24/7 Online Urgent Care
Mercyhealth Telemedicine visit
To make an appointment with your Mercyhealth physician, visit mercyhealthsystem.org/telemedicine.
Get the most up-to-date information on the Coronavirus from:
- Centers for Disease Control and Prevention
- Illinois Department of Public Health
- Wisconsin Department of Health Services
- Boone County Health Department
- McHenry County Health Department
- Rock County Public Health
- Walworth County Department of Health & Human Services
- Winnebago County Health Department
- Ogle County Health Department
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