What to expect when visiting a Mercyhealth location
Mercyhealth is beginning to resume in-person patient visits. At this time, you can schedule an appointment to meet with your physician at the clinic, or if you prefer, you can still consult with your doctor through telemedicine.
Mercyhealth is also beginning to schedule elective procedures. We are proceeding in a gradual manner with careful thought and preparation so that these services can be safely performed using appropriate protocols and precautions.
We want you to know that the health and safety of our patients is our top priority. We have implemented extra safety precautions including:
- Extra cleaning and disinfecting of waiting rooms, exam rooms and nurse stations
- Practicing social distancing:
- Spaced out chairs in waiting rooms
- Flooring cues at most of our locations
- All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask)
- Monitoring of temperatures of all patients when they enter
- Visitor restrictions have been implemented in all facilities
Antibody Testing
Staying Safe and Healthy
While there is no vaccine to prevent COVID-19 (Coronavirus), Mercyhealth urges everyone to remain vigilant but not panic. The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash your hands with soap and water if hands are visibly dirty.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- For the most recent guidelines on using a face mask, visit the CDC’s website here: www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html
Mercyhealth Cancellations
For the safety of our patients and communities, all Mercyhealth events, classes and support groups have been cancelled until further notice. We will continue to keep this list updated. Some of these events will become online or video based events. Please check our Cancellations Page for more information on those dates and times.
Mercyhealth Videos
Visit the Mercyhealth YouTube Channel to view all our videos.
Mercyhealth Virtual Visit Now
“Lets you stay out of the waiting room and in the comfort of your home or office.”
Most patients with COVID-19 symptoms are at low risk for having the virus. If you have concerns, Mercyhealth Virtual Visit Now is a safe, convenient way to get expert medical advice from the comfort of your home. With Virtual Visit Now, you help reduce the risk of spreading germs to patients and staff at the urgent care clinic. Mercyhealth cannot diagnose COVID-19 through Virtual Visit Now, but your remote care provider can screen you, answer your questions, and recommend what you should do next.
Explore Mercyhealth’s Virtual Visit Now – 24/7 Online Urgent Care
Mercyhealth Telemedicine visit
To make an appointment with your Mercyhealth physician, visit mercyhealthsystem.org/telemedicine.
Mercyhealth COVID-19 Nurse Hotline
(833) 648-0057
Monday-Friday 8am- 6pm
Saturday-Sunday 8-11 am, 3:30-8 pm
Mercyhealth News Releases
- Visit Mercyhealth’s Media Room for all Press Releases
Latest News
Get the most up-to-date information on the Coronavirus from:
- Centers for Disease Control and Prevention
- Illinois Department of Public Health
- Wisconsin Department of Health Services
- Boone County Health Department
- McHenry County Health Department
- Rock County Public Health
- Walworth County Department of Health & Human Services
- Winnebago County Health Department
- Ogle County Health Department
Contact Mercyhealth
- Website Contact Us Page
- Mercyhealth Line: (888) 39 MERCY
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