Mercyhealth Customer Service Business Office and Accepted Insurance
At Mercyhealth, we accept a variety of different insurance policies. If you have questions about your bill and policy, Mercyhealth can answer your questions. We help patients throughout our health network understand our accepted plans and billing.
Whether you have MercyCare or a different plan, our business office can help you with your physician, hospital, and clinic billing questions. We can also help you with payment arrangements. Please call us Monday-Friday, 8 am-4:30 pm, at (608) 741-6891 or toll-free (888) 741-6891.
View MercyCare Health Plans website now.
Below is our current listing of insurance plans accepted.
| Payor | Plan | Hospitals | Clinics | Comments |
|---|---|---|---|---|
| Aetna | PPO, HMO, POS, Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Rock County Walworth County | |
| Aetna Medicare Advantage | Medicare Advantage | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Rock County Walworth County | |
| Alliance (The) | PPO, Standard, EPO, Behavioral Health, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Trauma Center (Janesville) Mercyhealth Hospital and Medical Center (Walworth) | Winnebago County Rock County Walworth County | |
| Anthem Blue Cross Blue Shield | PPO/Traditional, HMO, EPO, Medicare Advantage, POS, Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Rock County Walworth County | |
| Blue Cross Blue Shield IL Commercial | PPO, Out of State, Blue Options, Blue Edge, | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Rock County | |
| Blue Cross Blue Shield IL Medicaid | Managed Medicaid Plan | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Rock County | Note that as of October 22, 2020, Mercyhealth will no longer be accepting this insurance |
| Beech Street | PPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Campus Care | PPO | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| ChoiceCare (Humana National Network) | PPO | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) Mercyhealth Hospital and Medical Center (Harvard) | Winnebago County Walworth County Rock County McHenry County | |
| ChoiceCare (Humana National Network) | Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Cigna Behavioral Health | Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Cigna | PPO, HMO, POS | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| Clear Spring Health of Illinois | Medicare Advantage | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Community Care Alliance Medicare | Medicare Advantage | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| CorVel | PPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Coventry | PPO, HMO, POS | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Trauma Center (Janesville) Mercyhealth Hospital and Medical Center (Walworth) | Winnebago County McHenry County Rock County Walworth County | |
| Coventry Medicare Advantage (Advantra) | Medicare Advantage | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Dean Health Plan - Mercy Options | Behavioral Health | Mercyhealth Hospital and Trauma Center (Janesville) Mercyhealth Hospital and Medical Center (Walworth) | ||
| ECOH 3 | PPO, Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County Rock County | |
| First Health Network | PPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Freeport Health Network | Maternal Fetal Medicine, Maternity, Neonatal ICU, and Normal Newborn Services | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Health Alliance Medical Plan | PPO, HMO, Medicare Advantage | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Healthlink OAP | State of IL Employee Plan | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Health Payment Systems | Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | McHenry County Walworth County Rock County | ||
| HealthSmart | PPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| HFN | PPO, EPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| Humana | PPO, HMO, POS, Marketplace Product | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| Humana Medicare Advantage | Medicare Advantage | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| iCare Medicaid | Managed Medicaid Plan | Mercyhealth Hospital and Trauma Center (Janesville) Mercyhealth Hospital and Medical Center (Walworth) | Rock County Walworth County | |
| iCare Medicare Advantage | Medicare Advantage | Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Walworth County Rock County | |
| Illinicare (excluding MMAI) | Managed Medicaid Plan | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | Note that as of July 21, 2020, Mercyhealth will no longer be accepting this insurance in Winnebago county locations, and as of October 22, 2020 Mercyhealth will no longer be accepting this insurance in McHenry, Rock, and Walworth counties |
| InterPlan Health Group | PPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Illinois Medicaid | Medicaid | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Trauma Center (Harvard) Mercyhealth Hospital and Trauma Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | Note: For services provided in Wisconsin, please check with the provider to see if the provider is credentialed with Illinois Medicaid prior to scheduling services |
| Magellan | PPO, Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Mercycare Health Plan | PPO, HMO, Marketplace, MPA | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| Mercycare WI Managed Medicaid | Managed Medicaid Plan | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| Meridian Medicaid | Managed Medicaid Plan | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | Note that as of July 21, 2020, Mercyhealth will no longer be accepting this insurance |
| Molina Managed Medicaid | Managed Medicaid Plan | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | Note that as of July 21, 2020, Mercyhealth will no longer be accepting this insurance |
| Multiplan | PPO, Independent, Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Rock County | |
| PHCS | PPO, POS, Independent | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County Walworth County Rock County | |
| PHCS | Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| Preferred Plan | PPO, Workers Compensation | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| United Behavioral Health | Behavioral Health | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) | Winnebago County | |
| United Healthcare | PPO, HMO, POS | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | |
| United Healthcare Medicare Advantage | Medicare Advantage, AARP | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County Walworth County Rock County | |
| Unity | Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | McHenry County Walworth County Rock County | ||
| WEA | Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | McHenry County Walworth County Rock County | ||
| Wellcare Medicare Advantage | Medicare Advantage | Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Trauma Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | McHenry County Walworth County Rock County | |
| WI Medicaid | Medicaid | Javon Bea Hospital - Riverside (Rockford) Javon Bea Hospital - Rockton Avenue (Rockford) Mercyhealth Hospital and Medical Center (Harvard) Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Winnebago County McHenry County Walworth County Rock County | Note: For services provided in Illinois, please check with the provider to see if the provider is credentialed with Wisconsin Medicaid prior to scheduling services |
| WPS | Mercyhealth Hospital and Medical Center (Walworth) Mercyhealth Hospital and Trauma Center (Janesville) | Walworth County Rock County |
