What to expect when visiting a Mercyhealth location
Mercyhealth has resumed in-person patient visits. At this time, you can schedule an appointment to meet with your physician at the clinic, or if you prefer, you can still consult with your doctor through telemedicine.
Mercyhealth has resumed elective procedures. We are proceeding with careful thought and preparation so that these services can be safely performed using appropriate protocols and precautions.
We want you to know that the health and safety of our patients is our top priority. We have implemented extra safety precautions including:
- Extra cleaning and disinfecting of waiting rooms, exam rooms and nurse stations
- Practicing social distancing:
- Spaced out chairs in waiting rooms
- Flooring cues at most of our locations
- All partners, patients, visitors and vendors are required to wear a mask (you are welcome to bring your own face mask)
- Monitoring of temperatures of all patients when they enter
- Visitor restrictions have been implemented in all facilities
Mercyhealth is easing visitor guidelines as its hospitals have resumed elective and non-urgent cases and services at its facilities. Mercyhealth remains committed to supporting family presence and participation of those who are essential to the care of the patient while continuing to minimize avoidable exposure to COVID-19 whenever possible.
- Adult patients: One designated visitor per day, upon approval.
- Pediatric patients (inpatient): Two designated visitors upon approval.
- Women in labor: One designated visitor, upon approval.
- Adult patients undergoing surgery/procedure: One designated visitor, upon approval.
- Emergency Room: One designated visitor, upon approval.
- Exceptions may be made during special circumstances, including end of life.
Mercyhealth returns to its visiting hour schedule, now 7am to 7 pm, 7 days per week.
- Visitors are limited to those necessary for care decisions.
- Screen negative for fever and be asymptomatic of flu-like and other respiratory-related symptoms.
- Wear a mask and practice social distancing
COVID-19 Lab Testing
For the safety of our patients and communities, all Mercyhealth events, classes and support groups have been cancelled until further notice. We will continue to keep this list updated. Some of these events will become online or video based events. Please check our Cancellations Page for more information on those dates and times.
Mercyhealth Virtual Visit Now
“Lets you stay out of the waiting room and in the comfort of your home or office.”
Most patients with COVID-19 symptoms are at low risk for having the virus. If you have concerns, Mercyhealth Virtual Visit Now is a safe, convenient way to get expert medical advice from the comfort of your home. With Virtual Visit Now, you help reduce the risk of spreading germs to patients and staff at the urgent care clinic. Mercyhealth cannot diagnose COVID-19 through Virtual Visit Now, but your remote care provider can screen you, answer your questions, and recommend what you should do next.
Explore Mercyhealth’s Virtual Visit Now – 24/7 Online Urgent Care
Mercyhealth Telemedicine visit
To make an appointment with your Mercyhealth physician, visit mercyhealthsystem.org/telemedicine.
Get the most up-to-date information on the Coronavirus from:
- Centers for Disease Control and Prevention
- Illinois Department of Public Health
- Wisconsin Department of Health Services
- Boone County Health Department
- McHenry County Health Department
- Rock County Public Health
- Walworth County Department of Health & Human Services
- Winnebago County Health Department
- Ogle County Health Department
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